More than half of commercial truck drivers say fleet technology plays a role in whether they stay with a company or leave, according to a new survey of more than 1,100 drivers in Platform Science’s Driver Experience Report 2026.
In the survey, 52% of respondents said technology influences their decision to remain with or leave a fleet. Drivers were nearly split on its impact. Fifty-three percent said technology makes the job harder, while 47% said it makes the job easier.
That divide shows how much daily tools now shape the job. Drivers interact constantly with messaging apps, hours-of-service systems, inspections, and safety software. When those systems work smoothly, drivers notice. When they don’t, frustration builds quickly.
“…whatever tech they mandate needs to work correctly,” one driver said in the survey.
Another was more blunt, pointing to “all the bull crap technology that hinders driving more than helps.”
The report found that complaints often center on disconnected apps, unclear camera policies, and unreliable equipment logs. Drivers who described technology positively said they value fewer logins, simple workflows, and clear communication with dispatch.
While competitive pay remains important, many respondents said transparency matters just as much. Several said they want “real pay information, not how much is pay potential.” Others said they wish fleets were more upfront about freight consistency and scheduling before drivers accept a job.
Broken promises during recruiting also came up repeatedly.
“It would be nice if companies followed through on commitments made during the interview process and treat all drivers fairly,” one respondent said.
The survey suggests that retention is no longer tied only to compensation. Day-to-day experience with technology, communication, and follow-through now plays a visible role in how drivers evaluate their employers.
