In this whitepaper, Easy Metrics has partnered closely with hundreds of operations teams on their analytics strategies. Labor is the largest controllable cost center of any distribution or production business unit. Understanding what influences labor cost is key to setting operational goals, pricing products and services correctly, and running a profitable operation. From there, an operations leader is empowered to make improvements in workflow, facility, equipment, and teams.

Digital transformation has made customer requirements complex and customized. Cost to Serve, or what it costs in labor to service a customer varies between customers, product types, and processes. Because of this complexity, productivity metrics in isolation no longer work. What’s needed now is a model that breaks down labor cost and performance into standard metrics that account for workflow variance, and that capture 100% of team hours.

Download this whitepaper to learn 10 essential workforce metrics and learn how to achieve operational excellence.